Frequently asked questions
Pre-Sales FAQ
What is a pharmacy cross display?
A pharmacy cross display is a LED signage designed specifically for pharmacies, widely used in Europe to indicate pharmacy locations. It can display animations, temperature, time, and custom messages.
What types of pharmacy cross do you offer?
We offer:
1.Indoor pharmacy cross
2.Outdoor pharmacy cross (non-programmable)
3.Outdoor pharmacy cross (programmable)
4.All models support customization.
What is the difference between programmable and non-programmable models?
Programmable models: Can display animations, text, temperature, time, and customized content via software or app.
Non-programmable models: Display fixed patterns or basic animations only.
Can I customize the size and design?
Yes, we support full customization:
1.Size
2.LED color (green, RGB, etc.)
3.Pixel pitch
4.Frame color
5.Logo or special shapes
What is the pixel pitch of your pharmacy cross?
Common pixel pitch options:
P5, P6, P10 (for outdoor visibility).
We recommend suitable pitch based on viewing distance.
Is the pharmacy cross waterproof?
Yes, our outdoor pharmacy cross is designed with:
IP65 waterproof level, Anti-UV coating, Weather-resistant cabinet, Suitable for long-term outdoor use.
What control systems do you support?
We support:
WiFi control, 4G remote control, USB / LAN control.
Compatible with PC and mobile apps.
Is it easy to install?
Yes, installation is simple:
* Wall-mounted
* Hanging installation
* Double-sided bracket installation
We provide installation drawings and guidance.
What is the lead time?
* Sample: 5–7 days
* Bulk order: 10–20 days
Depends on customization requirements.
Do you provide certifications?
Certifications can be provided upon request depending on project requirements.
What is your MOQ?
1 piece for sample order;
Flexible MOQ for bulk orders.
How is the product packaged?
*A small quantity of indoor small-sized display screens are packed in cardboard boxes, while large-sized indoor screens and all outdoor screens are packed in wooden cases (export standard).
*Foam protection inside
*Ensures safe transportation.
After-Sales FAQ
What is the warranty period?
2 years standard warranty
(Optional extended warranty available)
What if the screen has problems?
We provide:
* Remote technical support
* Spare parts supply
* Video guidance for repair
Is it easy to maintain?
Yes, we use front maintenance design, Modules can be removed from the front side, no need to open the back cabinet.
Do you provide spare parts?
Yes, we can provide:
* LED modules
* Power supply
Can you provide technical support?
Yes, we provide:
* Online support (WhatsApp / Email / WeChat)
* Installation guide videos
What if I don’t know how to use the software?
No problem:
* We provide operation videos
* Step-by-step instructions
* Remote guidance if needed.
How long is the product lifespan?
LED lifespan: 50,000–100,000 hours
(depending on usage and environment)
Can the product work in extreme weather?
Yes, outdoor models support:
* -20°C to +60°C working temperature
* Rainproof and dustproof design
What should I do if parts are damaged during shipping?
Contact us immediately
* Provide photos/videos
* We will resend replacement parts